All persons wishing to make a booking must sign the reservation form. All such persons (hereafter called the client) will be bound by the conditions which follow.
The online or paper reservation form must be completed and accepted by all clients wishing to travel. All forms should be submitted to Roving Kiwi with a $500.00 deposit per person. Plus a photocopy of the driver’s license for the driver/s. Acceptance of the client’s reservation will be confirmed in writing, which is when a contract comes into existence. Balance of the tour is due for payment 60 days prior to departure date .
PAYMENTS BY BANK DEPOSIT CAN BE MADE TO OUR BNZ ACCOUNT: 02-0692-0087855-00 with surname as a reference. The client acknowledges that payment by Credit card (Mastercard or Visa) will attract an administration fee which the client agrees to pay to Roving Kiwi. Currently, the administration fee is 2%
Prices and Surcharge
Once the client has paid in full, Roving Kiwi will not be entitled to pass on any surcharges or increases..
Cancellation by the Client
Any cancellation by a client must be made in writing and sent via email or post. The date on which the letter is received by Roving Kiwi will determine the cancellation charges applicable. The cancellation charges below are a percentage of the total tour price, excluding insurance.
A. Cancellation 60 days or more before departure: Loss of deposit.
B. 59-30 days before departure: 50%
C. 29 days before departure: 100%
You are strongly advised to take out travel insurance at the time of reservation.
Unused Services: There will be no refunds for unused services.
Cancellation of tour by Roving Kiwi
Roving Kiwi reserves the right to cancel a tour for any reason, but will not cancel a tour less than 8 weeks before departure except for unusual or unforeseen circumstances outside Roving Kiwi’s control, such as, but not limited to, force majeure or political unrest. When a tour is cancelled by Roving Kiwi the client may request of Roving Kiwi a refund of monies paid that the company can reasonably and properly refund, allowing for all the circumstances. Or a credit to any alternative tour offered in lieu by Roving Kiwi that the company can reasonably and properly credit.
Flexibility & changes
The client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. Roving Kiwi may, in order to provide maximum opportunities for the client, propose flexible or alternate arrangements. Any flexible or alternate arrangements may extend to the route, schedules, itineraries, amenities. and mode of transport, without prior notice due to local circumstances or events, or mechanical breakdown, climate and other unpredictable or unforeseeable circumstances. The client accepts, at the time of booking, the possibility for and appropriateness of such flexible or alternate arrangements and shall make no claim against Roving Kiwi in respect thereof.
Special COVID-19 Cancellation and Refund Policy
If Roving Kiwi has to cancel the tour because of government travel restrictions due to Covid-19: Prior to final payment date, deposits will be fully refunded. After the final payment date a full refund will be offered less a 10% admin fee. Or the guest can choose to put the full amount into credit for a future tour booking.
In the event that a client must cancel their booking due to government travel restrictions in their region due to Covid-19: If Roving Kiwi can still go ahead with the tour, there will be a refund, less the $1000 non-refundable deposit. Please note that we can offer Domestic Travel insurance that will cover guests cancellation if they contract Covid-19 or are ordered to self-isolate.
If a tour is already underway and is interrupted and has to be stopped due to a change in government travel restrictions: Any budgeted tour costs which are not incurred by Roving Kiwi will be tallied. Any additional expenses, costs, incurred by Roving Kiwi such as extra accommodation & meals, will be deducted from the tally, and the balance refunded to guests.
Liability of Factors outside Roving Kiwi control
Roving Kiwi cannot accept any liability for matters outside its control such as industrial action, and unforeseeable climate conditions which may prevent the itinerary being followed. The client also acknowledges that there may be travel delays (due to circumstances beyond Roving Kiwi control) that may lead to interference with a tour of which the client has booked.
Roving Kiwi will not be responsible for any travel delays or loss of travel connections whether such loss is caused by the client, Roving Kiwi. any of its suppliers, an airline or other. In the case of any road closures, whilst every effort will be made by Roving Kiwi to continue with the booked tour, they will not be liable to compensate clients for any lost part of their itinerary and Roving Kiwi will not be liable to pay for any additional costs that may be incurred by the client as a result of any loss. Roving Kiwi will endeavour to minimise any extra costs as best possible, while ensuring the safety of the client. Please check your conditions of travel insurance cover.
Authority on Tour
At all times the decision of Roving Kiwi’s tour host will be final on all matters likely to endanger the safety and well being of the client.
The client must be in possession of a valid driver’s license.
The client accepts full responsibility for insurance which must be taken out prior to final payment of the tour, to cover at the very minimum cancellation costs, personal accident, medical expenses, and repatriation costs. It is compulsory that all clients have personal travel insurance and the company may at any time request a copy of the travel insurance policy.
All services herein are organized by Roving Kiwi. Notice is hereby given that all arrangements made on behalf of customers are made by organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity.
Roving Kiwi acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur.
Claims and Complaints
If a client has a complaint against Roving Kiwi they must first inform their Tour Host whilst on the tour so that they can attempt to rectify the matter. Any further complaint must be put in writing to Roving Kiwi within 30 days of the end of the tour.
Roving Kiwi will use its best endeavours to protect the client’s personal information. However, the client acknowledges that the company will, in order to provide the services or products in question, need to provide some or all of the client’s personal information to third parties.
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